The user needs to have a Name.com account. You can create this on their behalf for free if needed.
You will then need to retrieve the "Account Code" in Name.com under "My Account > My Dashboard". The Account Code is in the top right (example: `999055-c999daa`)
You then send in a Support Ticket at http://support.devhub.com mentioning the domain name and the Account Code to transfer the domain to. Once we complete the transfer, then it is pushed right into the customer's Name.com account.